LONDON AIRPORT SHUTTLES
Terms And Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs London Airport Shuttles’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘London Airport Shuttles' or ‘us' or ‘we' refers to the owner of the website whose registered office is London Airport Shuttles, 84, St Leonard's Court, Little St Leonard's Road, East Sheen, London SW14 7LS. Our taxi office registration number is 009800, registered in Transport For London (TFL). The term ‘you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:



Online Booking

If you wish to book a specific vehicle such as a wheelchair accessible vehicle please ensure you inform us using the options on the booking page, and please provide as much information as possible in the "Note" box.

If you have a vehicle requirement that may affect your ability to travel, we strongly advise calling our office to book over the phone so that a member of our team can advise on requirements and availability. If you do not specify a requirement on the online booking form and you are unable to travel on the day as a result, responsibility lies with the person that booked the transport and we can't guarantee availability of suitable transport at short notice. Unless a full address and working contact number is provided we are unable to send a car. To book online please read and accept our Terms & Conditions of Taxi Bookings below.



Terms & Conditions of Taxi Bookings

By using any of our services, you agree to the below listed terms and conditions. If you do not agree, you should not use our services. The follow terms apply to all journeys booked by any method - including by phone, smartphone app, email or website booking form.



Booking Amendments

If you need to make changes to a confirmed booking, please contact us directly by phone.



Refund and Cancellation Policies

Please contact us in writing if you believe you require a refund on a completed or cancelled journey.

If you believe an unauthorised payment has been made to us using a payment method belonging to you as a result of fraud or theft:

The following applies to journeys booked by phone or via the web booking form and paid for in advance by card:

If a refund is required for a transaction paid for by card on our website: